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Nicole knows her restaurant is understaffed today. she is hoping to get through the day without falling below her customers' zone of intolerance, the difference between what her customers want and what they will accept before going elsewhere.

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Etta217
It is the zone of tolerance. It is normally characterized as the scope of client impression of an administration amongst wanted and least satisfactory measures. Fundamentally, it is the scope of administration execution that a client considers agreeable. Execution underneath the zone is viewed as disappointing and execution over the zone is viewed as charming.

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