Johan was a newly hired attorney for Crontel Manufacturing, Inc. Even though he reported directly to the president of the company, Johan noticed that the president always had time to converse with the director of sales, calling on him to get a pulse on legal/regulatory issues that, as the company attorney, Johan probably could have handled. Johan also noted that the HR manager’s administrative assistant was the go-to person for a number of things that would make life easier at work. Johan was beginning to recognize the __________ culture at Crontel Manufacturing.

It corresponds to the way in which organizational methods, regulations and practices are established in organizational routines, that is, in an informal culture, the roles and responsibilities of each position may be opposed to their formal distribution.

Therefore, the informal organization can be developed according to interpersonal relationships and activity patterns, which may or may not be reflected in the company's organizational chart.

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