Scenario - Crowded Store: There are a lot of customers in the store and you are the only associate working. For the past fifteen minutes, you have been helping the same customer. After going through the third product, the customer asks to see the first product again.

What would you MOST likely do to handle this situation?

A, Tell the customer you need to assist other customers. When a decision is made, you will be happy to check-out the customer.

B. Walk the customer back to the first product. Tell the customer you need to check on other customers but will return shortly.

C. Go over to the first product and answer the customer's questions. Continue working with the customer until the customer gets what is needed.

D. Point the customer in the direction of the first product to review independently.

The scenario in the crowded store can best be handled this way: B. Walk the customer back to the first product. Tell the customer you need to check on other customers but will return shortly.

In the scenario described, the employee has to make a choice between leaving other customers unattended and satisfying the needs of the current customer.

To meet the situation halfway, it will be best for the sales representative to direct the customer to the first product and promise to return shortly after checking on the other customers.

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